Questions About Working With Us

What is the best way to get started?

If you’re new to the supplement industry and want to understand the launch process, start with our Supplement Startup Essential Training program (SSET).

If you’re already working on your launch and need help with a specific decision, consider a private, one-hour startup consultation.

For established brands or defined regulatory and quality projects, contact us with a little information about your business and what you need help with.

Do you offer a free introductory call?

Yes. Our free meet & greet is an opportunity to get acquainted, discuss your needs, and explain how we can help. Product reviews and detailed regulatory or quality advice are handled through paid services.

Do you work with established brands?

Yes. We support established brands through focused projects and ongoing quality and regulatory leadership. Our work includes manufacturer oversight, audits, quality systems, specifications and testing, investigations, and recall readiness.

Which products and markets do you support?

Our focus is dietary supplements, natural health products, and functional foods sold in the United States and Canada. Your business can be located elsewhere; tell us your product category and intended markets so we can confirm fit.

What is the difference between SSET and a private consultation?

SSET provides a structured foundation for understanding the supplement startup process, selecting manufacturers, the behind-the-scenes of the supplement industry, balance quality accountabilities between brand-owner and manufacturer and more.

The private consultation provides dedicated time to work through a focused startup question within the context of your specific situation. It does not replace the full training program or a comprehensive technical compliance review.

Is SSET’s program check-in the same as a consultation?

No. The program check-in helps you navigate the training and identify the sections most relevant to your stage. Product-specific regulatory and quality advice is provided through separately scoped services.

Can I hire you for a label review or another specific project?

Yes. We can support a defined project, such as a label review, manufacturer audit, testing program, or quality procedure. We’ll confirm the scope, information needed, fees, and deliverables before starting.

Do you provide ongoing support?

Yes. We can work as an extension of your team, supporting quality and regulatory decisions and coordinating with manufacturers, laboratories, and internal departments.

Does booking a startup consultation include additional compliance work?

The booking covers the one-hour session. Document review, research, implementation, and other technical work beyond that scope would be agreed separately. An ongoing engagement requires a consulting agreement.

How is paid training different from your free content?

Our articles and videos explain individual topics. SSET brings those topics together into a structured startup framework and dives much deeper than the free content. A private consultation focuses on your particular question and circumstances.

Do you guarantee regulatory, platform, or retailer acceptance?

No. We provide review, recommendations, and support within the agreed scope. Regulators, platforms, and retailers make their own decisions and constantly change their policies on enforcement. What might be acceptable today may not be considered acceptable tomorrow.

What happens after I purchase a consultation?

You’ll receive a confirmation email from Calendly. You can submit your questions and relevant background beforehand so we can prepare.

How are consultations conducted?

Sessions take place by Microsoft Teams video call. They are conversational and focused on your priorities within the booked hour.

Are consultations confidential?

Yes. Information shared for the consultation is treated as confidential. An NDA can be arranged where needed.

Can I record my session?

Please do not record without prior agreement. You may take notes. Session notes or presentation materials may be provided afterward; recordings may be offered at Blue Ocean Regulatory’s discretion.

What is your refund policy?

There are no refunds for sessions, services, or digital products.

How do I reschedule?

Use the rescheduling link in your booking confirmation or contact us. Please notify us at least 24 hours before your appointment. No-shows are not refunded.